Return Refund and Cancellation

No returns will be offered on Items that have been delivered without any damages or defects.
If the product is wrongfully delivered or has a genuine quality/manufacturing defect, then we are open to extending a full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established.
To report any damage in transit please get in touch with us within 48 hours of delivery. Our team will look into the issue and revert within 48 hours. Please provide us with proof of damage. Once our team agrees to the same, you can send us the product at your own cost and we will replace the damaged product.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery will not be taken back.
If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase the required quantity to simplify the transaction.
If you cancel your order before your product has shipped, we will refund the entire amount subject to a deduction of 5% charges. Once the product has been shipped, we will not cancel your order.
All cancellations are subject to a cancellation charge/bank transaction charge of 5% of your total order value.
Although our online stock inventory is programmed to update automatically, www.thepropaffair.com reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.